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The customer stated that the mattress is not holding air.Medline requested a mattress form and additional information, but no response from the mattress form was provided and there were no details to complete the investigation.Without this information to evaluate, medline was unable to confirm the complaint or identify a potential root cause for the reported issue.The complaint was closed, and if the customer provides additional details medline can reopen this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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