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The customer reported receiving a medline thermometer that will not light up, and the complaint states the thermometer would not light up or do anything after only 1 use.At this time, a sample(s) was not received for investigation; however, a lot number/serial number was recorded at the time the complaint was initiated, and investigation included review of recent complaint trends/scar activity for the last three trend reports.The investigation results were not confirmed because this issue can only be confirmed by further investigating the sample or a provided photo.No root cause was identified, no trends were identified for the specified material number and corresponding defect type.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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