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The account reported finding unable to get blood return; the incident reported in complaint occurred on 11/14/2024, and no medical intervention, serious injury, or follow-up care has been reported.No sample or photo was received for investigation; finished good production records were reviewed, incoming inspection records were reviewed for catheter devices that were potentially used in the kit, a 100% inspection was performed for leaks and occlusions, a level i inspection was completed to check for voids in the over mold, and finished good pack build/bom was reviewed with no observations made that would contribute to the defect reported in the complaint.The complaint is non-verifiable as the product was not returned for evaluation, and due to the actual complaint sample not being returned, a definitive root cause of failure cannot be determined.Although it could not be confirmed if patency was assured, based on the incoming inspection that was completed and the instructions within the ifu, the incident reported within the complaint is not believed to be due to an occlusion in the device prior to insertion; the issue will continue to be monitored.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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