| Model Number |
500001004500 |
| Medical Device Problem Code |
Mechanical Problem (1384)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/30/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that when using the bd pyxis¿ es refrigerator bin was failed and drawer was not detected.The customer stated that this malfunction occurred while dispensing the medication which caused a delay to the patient care.There were no adverse events or injuries reported based on this event.
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Additional Manufacturer Narrative
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A review of the complaint history for sn (b)(6)was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6)was performed from the date of manufacture, 23-feb-2021 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of this incident, it was determined that the bin was failed and drawer was not detected.A field service engineer (fse) guided the customer through a power dissipation reboot of both the refrigerator and the station to restore communication and functionality.After the reboot process was completed, the customer verified operation of both devices and confirmed that all functions were working correctly with no further issues.The system functioned as intended after the field service engineer guided the customer to resolve the issue.
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Search Alerts/Recalls
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