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Per phone call, did fall or injury occur? no; how was the item used? new; issue: leg support on right side has a lever that will not move.Sample and/or photo provided? photo; a physical sample was not provided, and only a visual review of the defect can be conducted; after reviewing the video it was discovered that the right legrest hight adjustment will not release and it seems to be stuck.Investigation results: confirmed.Given the evidence provided in the photo the root cause of this issue is unknown; corrective/preventive action taken/ecn/pcn¿s? no, and this result will be incorporated into monthly and quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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