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The customer explained that the gauze quality has changed, they do not stay on the leg, it does not conform, and feels very tight when on her leg.At this time, a sample was not received for this complaint, and without a physical sample or picture, this limits the ability to investigate the issue thoroughly; 6 months of complaints for this product were evaluated and no similar complaints for this issue were found.Due to this, the complaint was not confirmed, and the cause code states sample required to determine cause.A closing response has been disclosed and the divisional quality representative will continue to monitor this issue for tracking and trending purposes during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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