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The customer reported a bad adult size cuff that would not pump up and stated that another cuff was used to trial and that one worked.A sample and/or photo was requested by the customer, as well as the lot number; however, the customer was unable to provide a sample, photo, and lot information.Complaint could not be confirmed as there were no samples or pictures received, and without a sample received it is difficult to determine a true root cause for the reported issue.There was no reported death or serious injury associated with this event; if a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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