| Model Number |
KR2110X15B |
| Medical Device Problem Code |
No Display/Image (1183)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/01/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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A trilogy evo was returned to the manufacturer's service center for evaluation.There was no harm or injury reported.The device was not in patient use.During the evaluation the device's display was found to be damaged and unable to be viewed.The device's display was replaced to address the issue.There were no actionable errors noted.The device was tested and passed all final testing.
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Additional Manufacturer Narrative
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The reported failure is accommodated in the product risk management file as being linked to hazard with description patient exposure to function / deterioration of function.Complaints for this failure are reviewed via the post market complaint trending and escalation processes to assess for the observed probability levels and compare them with the predicted levels in the risk file for the hazards linked to the failure.As of the date of submission for this report, there is no indication that complaints for the failure in question has led to unacceptable increase in probability levels for the hazardous situations in scope, and therefore no further action will be pursued.Qa continues to monitor complaints for this issue per the cadence in the complaint trending procedures.Dhr review was performed for the complaint device (b)(6).Review confirms that the device met the final acceptance criteria and was released for final distribution.
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Search Alerts/Recalls
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