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The account reported finding no fluid flow, and the complaint transcript stated the issue did not occur during use and no injury occurred.The customer provided a photo for review; the fluid level in the drip chamber appeared to be low, and there also appeared to be a kink in the tubing beneath the drip chamber.The customer returned 1ea used device, and upon visual inspection a kink was observed in the tubing beneath the drip chamber; when the device was connected to a saline bag, primed, and unclamped, fluid flow was observed.Based on the complaint details, sample evaluation, and investigation, the complaint is not confirmed, and the documented cause was not confirmed with received sample.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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