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The customer reported the blood pressure cuff was "not working and is at 240 mark." at this time, a sample was not received for investigation; investigation included review of the lot/serial number and recent complaint trends/scar activity for the past 3 months, and a retrospective review of the past 12 months revealed similar complaints for "not working" with no confirmed complaints for the product lot and no known trends.Medline was unable to confirm the complaint issue or that the product failed to meet specifications.The cause was "sample required to determine cause"; no further action was taken because objectionable trends were not seen, and the division will continue to monitor the issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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