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The customer reported receiving a medline bp monitor that was giving an error message during use, and reported, "it immediately gives the eru error code when she presses the start/stop button." medline received one auto bp monitor in used condition, inserted control batteries, tried to turn on the unit, visually inspected the sample, and found no defects of any kind; the sample did turn on, but then a low battery message appeared and the unit would shut off and no power signs were observed.The complaint was confirmed, and installing new control batteries did not remedy the issue.Issue shown via investigation was caused by a functional malfunction; the lots affected have been identified and placed on hold, and the division has been informed and will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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