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The customer reported the medline bp machine was malfunctioning; numbers go up and down, and it over inflates with extreme pressure on the customer's arm where the stop button had to be pressed.The investigation documented that the issue was requested to be closed by the customer, having resolved the issue on their own, and the review of the last three sop-00032 trend reports found no trends for the specified material number and its corresponding defect type.The defect was documented as an unconfirmed defect, with sample required to determine cause.No new information, failure modes, or trends were identified, and no additional investigation is required unless a sample, photo, and/or additional information becomes available.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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