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The customer reported that the catheter connector was threaded far from the catheter indicator tip and that the catheter had been placed in the sleeve backward, basically the tip that is inserted is coiled last instead of first.A photo was received, the customer provided a video of the component, finished good production records were reviewed, the finished good pack build was reviewed, and trending was reviewed.Based on the complaint details, video evaluation, and investigation, the complaint was confirmed; the video confirmed that the thread assistant guide for the catheter was located at the end of the catheter.The root cause was determined to be customer preference, and the investigation concluded that the actual location of the thread assistant guide when the component is received does not impact the ability to use the component correctly, as the guide can be moved to the correct spot since it is free-moving.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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