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The customer reported that some patient lifts were delivered and, when they went to assemble, one of the wheels was damaged and it looked like the wheel bearings got crimped at the manufacturer; the issue did not occur during use and no injury occurred.Medline reviewed video evidence provided by the customer; a physical sample was not provided, so only a visual review could be conducted, and finished good/component trending and quality control inspection records were reviewed.The investigation results were confirmed.After reviewing the video, it was discovered that the front right caster wheel does not freely rotate and gets jammed while turning compared to the left caster wheel, likely due to the wheel being bent during shipping; the product appeared to be in new condition, and this issue was most likely due to shipping damage.No trends were identified for the specified material number and corresponding defect type, and a replacement caster was issued.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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