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The member reported the thermometer was "defective," "temperature does not read," and "trouble shooting unsuccessful." a retrospective review of the complete complaint file was conducted, and there were no samples, photos, videos, or other critical details provided, even after follow-ups with the customer.The complaint could not be confirmed, and without a sample received it is difficult to determine a true root cause for the reported issue.No new information, failure modes, or trends were identified, and no additional investigation is required.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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