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The customer reported that the screen area of the dressing is damaged when the backing is pulled from the dressing and the dressing is difficult to use after the backing is pulled off; the issue did not occur during use and no injury occurred.No sample or photo was received for the investigation, the packs production record could not be reviewed due to the absence of a lot number, and a review of the packs bill of materials confirmed that the pack contains 1 ea of item 52411, drsg opsite 3.5 x 4.75, with no notable issues or defects with the pack that could have contributed to the reported issue.At this time, medline was unable to confirm the reported defect, as no physical sample and no detailed photographic evidence was provided to support the investigation; no root cause was identified.The division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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