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The customer reported that results were not accurate using these tests and that 2 patients tested negative on the medline item while testing positive on the quickvue tests.A review of the complaint, manufacturing records, retained samples, and complaint history was completed; retention samples from the reported lot were tested using quality control positive standard samples, and all devices performed as expected during in-house testing.The reported false negative result could not be replicated, and the complaint could not be confirmed.Manufacturing batch records confirmed the lot met all quality control specifications, no relevant nonconformances were identified, no evidence of a systemic issue or new hazard was found, and a definitive root cause could not be determined.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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