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The customer reported that the straps have snapped out of the mask.The customer was contacted and requested to provide additional information, the photo was reviewed, the trending was reviewed, and after the complaint was reopened due to receiving samples, the samples were inspected.The samples were inspected and 14 of the non27501 had one of the straps torn from the side of the mask; based on the results of the investigation the issue is confirmed.Medline was unable to identify the root cause of the issue or the responsible party, the unaffected samples met product specifications, and the investigation indicated no need for further action at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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