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The customer reported the snapsecure foley securement device will not snap closed, some of them are good, some are bad, and the clasps are not fully formed.Medline quality did not receive a sample nor photographs of the reported product; a review of the inspection record for the item found no reports of failures to close during inspection, and a post-market retrospective review of the past 6 months preceding the reported issue revealed 7 additional complaints of latch issues with respect to the device.The issue is unconfirmed, as no samples nor photographs were made available to review, and a root cause cannot be identified at this time.Based on the findings of the quality investigation, no change has been made to the regulatory reportability decision for the complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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