|
The customer stated that the unit arrived with bent handles, and per photos, the frame of the unit appears to be bent by both handles.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect could be conducted.The reported issue was confirmed, and the investigation found the push handles are bent backwards near the armrest tubing and there appeared to be damage to the outer carton of the box.The reported issue seems to be an operation services issue (osi), potentially caused by shipping damage, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|