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The customer stated, "one of my 2 mono boxes failed the qc." this is a vendor product and the investigation will be done by the vendor or vendor affiliates; medline quality has yet to receive the requested information from the customer and follow up to obtain the necessary information has been unsuccessful.The reported problem was an "unconfirmed defect - sample required to determine cause." a formal investigation will be conducted should the customer provide medline quality with a photo, video, or a physical sample, and if a sample, photo, and/or additional information becomes available, this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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