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The reported failure was described as a drain bag torn on side and an "amazon customer w torn drainage connection right out of bag." medline quality received a photograph of the reported product and did not receive a sample; visual assessment of the provided photograph revealed a tear by the connection port of the drain bag.The reported issue was verified by visual assessment of the provided photograph, thus confirming the complaint.Based on the provided image and description of the issue, the likely root cause is external damage to product during production, storage or transport; medline urology qa has logged and trended this issue and will continue to monitor going forward.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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