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The reported concern was that the large display thermometer was not working properly; the complaint transcript states, "reads the letters lo and f and it flashes and doesnt work." at this time, a sample was not received for investigation; investigation included review of the lot/serial number and recent complaint trends/scar activity for the past 12 months, and the vendor performed internal investigation including dhr review and inspection records review.The complaint was not confirmed, and per vendor no abnormalities were found.Without the sample to evaluate, medline was unable to confirm the complaint or identify a potential root cause for the reported issue, and the division will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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