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The customer reported issues with the plug-in keeping signal and having to be held in, and later stated, "i believe the one i sent had a broken plug." medline quality received one sample for evaluation, and visual inspection was conducted with provided sample; it was found the plug is broken in half.The reported concern was confirmed as the plug is broken, and the cause could not be determined with the received sample.The product has been confirmed to be at-risk for the esu plug breaking in half when the plug is removed from the grounding pad adhesive, and the division will continue to monitor the issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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