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The customer reported an issue that stratasorb falls off even with proper wound/periskin cleansing, skin prep application to the periwound, and patting the area dry.The supplier/quality team was notified, and a formal investigation reviewed dhr and batch records, inspection records, manufacturing process, raw material quality, equipment calibration and preventive maintenance, employee training, and retain sample review; all were found to meet required specifications.The reported issue regarding stratasorb falls off could not be confirmed with the received sample, and after sample evaluation no issue was found.The batch retained sample and peel strength test met the requirement of the product, and the investigation indicated no need for further action at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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