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The reporter stated the customer was having issues with the mattress, and that the mattress was not staying inflated and would slowly lose air; the pump was showing the green light for normal pressure, but once he got in bed it would eventually light up for low pressure and it wouldn¿t return to normal pressure.Medline requested the sample, but the sample was not provided; the last three quarters of complaint trending reports were reviewed.The complaint was unable to be confirmed, and the cause was listed as sample required to determine cause.There was no reported death or serious injury associated with this event, the product was not used for treatment or diagnosis, and a review of trending data indicates no negative trends associated with this defect or product code; based on these findings, no further action is required at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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