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The customer states that the unit is not working, and per customer e-mail, "the monitor is providing inconsistent and inaccurate readings." at this time, a sample was not received for investigation; additionally, no lot/serial number was provided by the account, and no further action was taken since medline currently was not able to investigate the sample or review a provided lot number/serial number.Investigation results were unconfirmed and the complaint was not confirmed; the cause code description was sample required to determine cause.Division has been informed and will continue to monitor trends, and if the sample is received at a later date, this investigation will be reopened and additional details will be provided.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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