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The customer reported stuck legrest and that the legrests are stuck in the upright position and cannot be lowered during normal use.Medline reviewed the provided photo and video; a physical sample was not provided, so only a visual review of the defect could be conducted and functional or dimensional inspection could not be executed via a photo.The investigation results were confirmed: after reviewing the photo and video, it was discovered that the elevating legrests are stuck in the elevated position and they do not lower when the customer tried to adjust them.Given the evidence provided in the photos and videos, the root cause of this issue is unknown; no product changes were identified that could have contributed to the alleged product failure, no corrective/preventive action was taken, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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