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The customer reported a low air loss mattress issue: the "air mattress motor is making a rattling noise and will not blow air to the mattress and the low pressure light is on," and all connections and the cpr valve were checked and did not seem to be the issue.Medline was provided the pump from the customer, attached it to a test mattress, and it did not inflate the mattress at all; the lights worked on the pump but it did not pump any air into the mattress at all.The pump was confirmed not working.Unable to determine root cause with sample received; this would not be an out of box quality defect due to age of the pump.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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