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The customer reported issue "will not stick" with optifoam gentle ex, bordered, 4x4, and stated the boxes were "peeling off right away" and "won't stick." vendor/manufacturer reviewed batch product records, batch analysis record review coa, retain sample, inspection records regarding stickiness, production records and machine setting records, and the test result of adhesion meet the specification.The reported issue could not be confirmed as no sample was received for investigation; when a sample picture was received, the issue cannot be determined as the sample is missing the product.Without the sample to evaluate, medline was unable to confirm the complaint or identify a potential root cause, and no corrective and preventive action is deemed necessary at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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