| Catalog Number |
PW100 |
| Medical Device Problem Code |
Decrease in Suction (1146)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/16/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that the customer contacted customer support to report a suspected product malfunction involving the purewick¿ pw100 device.The customer stated that the device did not appear to be functioning properly and that multiple attempts were made to use the product without success.According to the customer, the issue appeared to be related to a lack of suction, as the device was not providing the expected performance during use.The customer reported that several troubleshooting attempts were made; however, the problem persisted.Due to the repeated failure of the device to generate or maintain adequate suction, the customer believed the product might be defective.The complaint was documented as a potential product malfunction related to the suction functionality of the purewick¿ pw100 device.Further investigation was required to determine the root cause of the reported issue and assess whether the device met product specifications.The lot number was not available at the time of the call.
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Additional Manufacturer Narrative
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The investigation did not reveal any additional findings as the sample was not available to allow for further evaluation.Our team conducted a review of the reported event using all available information to ensure the continued safety and performance of the product.The investigation has been completed and determined that this issue represents a known failure mode, which has been previously assessed in the product risk management file in accordance with applicable regulatory standards and internal procedures.The associated risks continue to be actively monitored as part of our ongoing post market surveillance activities in compliance with regulatory requirements and company procedures.Udi format updated with available product information per gudid.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Search Alerts/Recalls
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