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The customer reported the mdsnotouch forehead thermometer was giving inaccurate readings during use, and that "the forehead setting delivers a failure." medline received 1ea mdsnotouch forehead thermometer in used condition and tested the sample according to the instructions for use by taking three different measurements within 1 inch from the forehead.Readings were between 97.7 and 98.1 f displaying normal function, the indicator sound was heard when all temperature measures were taken, and the complaint was not confirmed.No root cause was identified; the sample worked as intended.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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