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The customer stated "bed need new power box cord" and reported that three beds had power cords that were broken; did fall or injury occur? no.A photo was provided, the product appeared to be in used condition, and only a visual review of the defect could be conducted because a physical sample was not provided.The investigation results were confirmed, and after reviewing the photo it was discovered that three power cords have damaged prongs.Given the evidence provided in the photo the root cause of this issue is unknown; no product changes were identified that could've contributed to this product failure, inspection results did not identify any nonconformances that correspond to the defect reported in this complaint, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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