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The customer reported finding the samples had loose tubing, and it was stated that tubing are loose and not staying connected to masks.Medline quality received 24 units and visually inspected the samples; 4 ea were received with tubing already disconnected, and 20 ea were still in their original packaging.The reported issue was confirmed for 4 ea, but the associated lots could not be confirmed, and the reported issue could not be accurately assessed for the unopened masks.The cause code was updated to dc:medline error/mfg.- mfg: material composition, and an additional cause code was added as defect confirmed: unknown responsible party - cannot determine cause w/received sample; in the event additional information becomes available this complaint will be reopened, updated, and investigated as necessary.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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