MAUDE Adverse Event Report: Tandem Diabetes Care Pharmacy Kit, Starter Pack, Tandem Mobi, Control-IQ+ 7.9.1; Alternate Controller Enabled Insulin Infusion Pump

Catalog Number	1014936
Medical Device Problem Code	Pumping Stopped (1503)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	09/18/2026
Type of Reportable Event	Malfunction
Event or Problem Description
A malfunction was reported on the pump.There was no reported adverse impact to the customer's blood glucose level.Customer later reset pump independently, confirmed through pump logs, and resumed insulin delivery, and technical support planned to continue scripted troubleshooting if customer called back again.
Additional Manufacturer Narrative
In use at the time of the event: cgm model: unknown.Mobile os: unknown / unknown / unknown.

• Brand Name: Pharmacy Kit, Starter Pack, Tandem Mobi, Control-IQ+ 7.9.1
• Common Device Name: Alternate Controller Enabled Insulin Infusion Pump
• Manufacturer (Section D): Tandem Diabetes Care; 12400 high bluff drive; san diego CA 92130
• Manufacturer Contact: john connell ; 12400 high bluff drive; san diego, CA 92130 ; +1(858)224-6281
• MDR Report Key: 50917085
• Report Number: 3013756811-2026-175932
• Device Sequence Number: 12200716
• Product Code: QFG
• UDI-Device Identifier: 00389152493671
• UDI-Public: 00389152493671
• Combination Product (Y/N): N
• Initial Reporter Country: US
• PMA/510(K) Number: K253074
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Consumer
• Type of Report: Initial
• Report Date (Section B): 09/28/2026

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Catalogue Number: 1014936
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: No
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 09/18/2026
• Initial Report FDA Received Date: 09/28/2026
• Was Device Evaluated by Manufacturer? (Y/N): No
• Date Device Manufactured: 08/03/2026
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Reuse
• Patient Sequence Number: 1
• Patient Age: 24 YR
• Patient Sex: Male