|
The customer reported the drive arm came apart during the bed test after it was cleaned, and per customer phone call, the issue is with the foot motor; per photo and customer report, the foot actuator snapped in half.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect can be conducted, and after reviewing the photo it was discovered that the actuator extension arm appears to have fractured from the actuator.The investigation results were confirmed.Given the evidence provided in the photo the root cause of this issue is unknown; no product changes were identified that could have contributed to the alleged product failure, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|