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It was reported by the user site that during testing of the device, "the slide would remain open." customer outreach confirmed that "when you put the probe into prefire, the trough is normally closed, but in this particular instance, the trough was still around a quarter to half way open." the issue was identified prior to the procedure and prior to patient use.The procedure was completed successfully using another device.No patient or user harm was reported, and no additional medical or surgical intervention was required.
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