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A philips technical consultant (tc) went to the customer site.The tc found that the inaccurate spo2 readings were associated with the third-party cable.The underlying internal reason the third-party cable produced inaccurate readings was not determined.Following installation of the philips-supplied spo2 cable, the vs30 was retested using the same test equipment.The monitor produced accurate and consistent spo2 readings, confirming proper monitor operation.No additional issues were identified during testing.Based on the results of the analysis, the product was confirmed to be operating per specifications, and the cause of the reported problem was a third part cable issue.Installation of a philips-supplied spo2 cable resolved the issue.Based on the information available and results of additional analysis, no further action is necessary at this time.A review of the service history for this device found no additional reports submitted for this device related to the reported issue.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.If additional information is received, the complaint file will be reopened for further investigation.
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