The complaint device was received and evaluated visually and functionally.Visual observations showed the needle was on the applier with only the second implant attached.The first implant was detached but still attached in the suture and needle.The needle was removed and the gray trigger when tested.It was found that the main pusher rod is not under tension.The reported failure can be confirmed.One possible hypothesis would be that during assembly the main rod was not seated correctly, causing the main pusher rod to deploy the implant correctly, but not returning to the original position afterwards.A batch record review has been conducted to determine if there were any internal processing issues, which would have contributed to the nature of the product complaint.Our results indicate that this batch of product was processed without incident.Further, a review into the mitek complaints system revealed no other complaints of any kind for this lot of devices that were released to distribution.We believe this issue to be an anomaly and an isolated incident for this lot.We cannot discern a root cause for this issue or determine at what point in time this failure occurred.Based on the overall complaint rate, at this point in time, no further action is warranted.However, mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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