|
The user reported discrepancies between bg and sg readings.Escalation analysis indicated that gaps were observed in the user's glucose data along with some variability in the sensor values.As a proactive troubleshooting measure, customer care recommended a sensor-relink to clear the calibration history and correct any potential calibration misalignment.Post re-link, additional monitoring showed that there was no issue with the system.Bg values fit sg trends well, with occasional differences due to lag between sg and bg inherent to the sensing technology and calibrations entered during periods of rapid glucose change.Customer care intended to recommend the user continue using the system and to enter calibrations when glucose trends were not changing rapidly and to call back if they had any additional concerns.However, further follow-up with the user was not possible as the user remained unresponsive to multiple communication attempts, and this information could not be relayed.As per the data management system (dms) review, the system remained in active use with up-to-date information.
|