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The user reported discrepancies between bg and sg readings.Escalation analysis indicated that the system was working within expectations and did not show any concerns about the health of the sensor.However, the user was not satisfied with the escalation outcome.Customer care recommended the user enter one calibration per day, when glucose was stable, while the system was monitored.Additional monitoring showed that bg values met sg trends well, with occasional differences due to lag and calibrations entered during periods of rapid glucose change.However, the user was not satisfied with the escalation outcome and reported that discrepancies persisted and requested a sensor or transmitter replacement.As a proactive troubleshooting measure, customer care recommended a sensor-relink to clear the calibration history and correct any potential calibration misalignment.Post re-link, additional monitoring showed that the bg values entered as calibrations during initialization phase fit sg trends well.Customer care recommended the user continue using the system and to enter bg values into the system as calibrations or glucose events when discrepancies are observed to support further review and to call back if they had any additional concerns.The user agreed with this assessment.As per the data management system (dms) review, the system remained in active use with up-to-date information.
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