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The customer reported that the foam strip has been coming off and that the metal strip under the foam strip has been coming off.The samples were inspected, the contract manufacturer was sent the finished device alleged failure investigation form to perform an investigation at their facility, complaint data was analyzed, the reported lot was inspected by medline, and stock was checked at the supplying branch.The samples were reviewed and the weld holding the nose piece was opened and the strips were loose; the product did not meet specifications.The vendor determined that the weld strength was not strong enough due to a malfunction of the mask machine, and based on the investigation results, no further actions are being taken at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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