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The customer reported that the hand pendant stopped working; it was replaced with a known good one and the bed works properly.Sample and/or photo was not available; pcn history was reviewed and no product changes were identified that could have contributed to the alleged product failure, and quality control inspection records were reviewed with the result that the product passed inspection.Investigation results were not confirmed because no sample or photo of the defective product was received; sample is required to determine cause.The division will monitor through quarterly trending, and a formal investigation will be conducted should the sample arrive, or if a detailed photo is provided.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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