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Bd technical support troubleshoot with customer over the phone.A device history record, complaint history review, and risk review on failure modes are performed on each device with reportable malfunction(s) along with other methods of investigation as coded in section h6 of this mdr report.Root cause:
the probable cause of the reported error 800.8000 was not identified during the customer call.Tech support reviewed the applicable medical safety notification and advised that if the device passes preventive maintenance (pm) testing, it may be returned to service.The biomed elected to send the unit in for repair and was provided the service notification team contact information.Per 803.52(f)(11)(iii) the information provided represents all of the known information at this time.The complainant or reporter was unable or unwilling to provide any further patient, product, or procedural details to the manufacturer.
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