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Imdrf investigation findings code: code c1902 is not available in database to capture device problem excluded.Additional information - this mdr is being submitted to include the below:
h6: investigation results under type of investigation, investigation findings, investigation conclusions and health impact.H11: investigation summary.Complaint investigation results.A complaint investigation was performed based on the event description and the assigned malfunction code connection/adhesive issues- accidental - not infusion set related.Lot number was provided; however, the evaluation of the event description did not identify evidence of device malfunction or product-related failure.Based on the information available, the complaint is consistent with scenarios involving misuse, user-related factors, or no malfunction alleged, as reflected in the assigned malfunction code.In accordance with appendix work instruction (wi) complaint handling, the need for additional investigation activities, including batch record review, product testing, or electronic quality management system (eqms) search, was evaluated and determined not to be warranted for this record.Corrective and preventive action (capa) determination - conclusion:
based on the investigation, no further action is required.The record will be closed and monitored through tracking and trending per work instruction (wi) (monthly trips and alerts).Root cause of problem:
n/a - no further root cause investigation is required as the complaint does not allege a product malfunction.Corrective action as a result of the investigation:
n/a - as no root cause investigation was required, no capa plan is applicable.The record will be closed with no further actions.Complaint unconfirmed:
following investigation, the reported failure could not be confirmed for this complaint.Based on the available information, this event is deemed to be a reportable malfunction.To date no additional information has been received.Should additional information become available, a follow-up report will be submitted.Reporting site: 8021545.Manufacturing site: 8021545.
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