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Spouse of consumer reported mixed product, stated that there were pen needles with gray covers in her box of 4mm pen needles.She stated that she discarded the needles when she saw that they were different.She also stated that her husband has never used needles with gray covers.Caller also reported that there were about 20 needles in the same box that were shorter than the 4mm that her husband is using.She believes that the needles are too short and does not go far enough into the skin.I advised consumer that the 4mm pen needles are the shortest and finest needle that we manufacture.Lot #: 3058981
catalog #: 320618
date of event: unknown
samples: available - sending mail kit
this intake record was reviewed as part of capas #(b)(4) and #(b)(4) and deficiencies were identified.The following actions were taken, "[nineteen additional complaint records were created for dimension.]".With these actions completed, this intake record is now consistent with applicable procedures cp62096, cp92021, and regulatory requirements, and separate complaints were opened for each separate event.There was appropriate follow-up (if this was required), and each event is addressed based on the most current information.No further action is required at this time unless new information becomes available.(b)(4) ¿14sep2026 .
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