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The customer reported the transport chair had been used for three weeks and "today it got stuck" and "will not open", and the photo/video report shows the transport chair stuck in the folded position.Medline received two transport chairs and, upon assembly, both chairs had no physical damage to the frame or upholstery; the folding paddle mechanisms locked and unlocked the backrests properly, the footrests secured onto the mounting pins and locked in place, and the hand brakes functioned as intended.Upon investigation, the folding mechanism for both chairs opened and closed with ease, and the customer complaint has not been confirmed.No root cause was identified, and additional recommendations were none.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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