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The customer stated, "the frame of the bed has been cracked," and the complaint transcript noted "no injuries or falls indicated." the investigation documented "sample and/or photo provided? not available," pcn history was reviewed and "no product changes were identified that could've contributed to this product failure," and quality control inspections records were reviewed with inspection records passing per the inspection reports.The investigation results were "not confirmed" because no sample or photo of the defective product was received, therefore the issue could not be confirmed at that time.The conclusion was that a formal investigation will be conducted should the sample arrive, or if a detailed photo is provided, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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