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The customer reported that the drain bags with metal clips had to be changed at least weekly because the clip breaks off and it leaks; the complaint transcript states the issue did not occur during use and no injury or patient/clinician harm occurred.Medline quality did not receive a sample nor photographs of the reported product, reviewed inspection records, performed a post-market retrospective review of the past 24 months, and notified the vendor; the vendor reviewed records, manufacturing process, and retained samples and found no abnormalities or defects in their production.The issue is unconfirmed, as no samples nor photographs were made available to review.A root cause cannot be identified at this time, and medline quality will continue to monitor for the issue through monthly complaint meetings and quarterly trending analysis.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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