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The customer reported that, on multiple occasions, "when we were using the transfer device the sheath that covered the needle did not auto retract and squirted blood out of the needle", and "we were not able to collect blood the first time and had to stick the patient again".Medline received 11ea llad luer lock access device in new condition, performed visual and functional testing on all 11ea samples, and used a 21g medline blood collection set and a venipucture blood board to simulate blood sample collection while observing for fluid leakage coming out from the needle rubber cover.The complaint was not confirmed; visual inspection revealed no manufacturing defects, functional testing showed no indications of leakage, and the samples worked as intended.Based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications, and there was no reported death or serious injury associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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